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Landis Contact Center

Transform Microsoft Teams into a Modern Contact Center

"Customer Expectations Have Changed."

Customers expect faster responses, personalized experiences, and seamless interactions across every touchpoint. Landis Contact Center extends Microsoft Teams with advanced contact center capabilities, helping organizations deliver exceptional customer experiences without leaving the Teams environment.

 

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Built for Better Customer Engagement

Whether supporting customers, managing service desks, or running sales operations, Landis Contact Center helps organizations route interactions intelligently, improve visibility, and empower agents with the tools they need to succeed.

Key Capabilities

Intelligent Call Routing

Ensure customers reach the right person the first time with skills-based routing, queue management, and advanced call handling.

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AI-Powered Insights

Leverage transcription, sentiment analysis, and conversation intelligence to better understand customer interactions and identify opportunities for improvement.

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Advanced Reporting & Analytics

Gain visibility into agent performance, queue activity, customer interactions, and service levels through real-time dashboards and historical reporting.

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Quality Management & Recording

Capture, review, and analyze conversations to improve customer experiences, ensure compliance, and support coaching initiatives.

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Built for Every Team

Agents
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Deliver exceptional customer experiences from a familiar Microsoft Teams interface.

Supervisors
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Monitor queues, manage performance, and gain real-time visibility into contact center operations.

Administrators
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Configure routing, permissions, workflows, and policies through centralized management tools.

Why Organizations Choose Landis
  • Microsoft Teams Native Experience
  • Intelligent Customer Routing
  • Real-Time Visibility & Reporting
  • AI-Powered Conversation Insights
  • Call Recording & Quality Management
  • CRM & Business Application Integrations
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Ready to Modernize your Contact Center?

Transform Microsoft Teams into a powerful
customer engagement platform
with Landis Contact Center and NUWAVE.