Bring AI to your business communications with iPILOT, NUWAVE’s software platform for voice enablement, integration, and management. Build on a connected foundation to explore the AI services that fit your business.
Built by NUWAVE
VOICE ENABLEMENT · INTEGRATION · MANAGEMENT
Explore what you can enable
AI voice agents
Sentiment analysis
Deepfake detection
Recording & insights
Live agent assistance
Quality & coaching
Conceptual architecture. AI services and supported connections depend on the provider and your environment.
Your platforms.More possibilities.Your AI strategy.A connected foundation.Your business.Security at the core.
Built for the connection
Great AI Needs the Right Foundation.
AI creates value when it connects to the way your business works. iPILOT brings voice enablement, provisioning, and multi-platform management together. NUWAVE brings the communications expertise and security foundation behind the software.
01 / CONNECT
Build on What You Have.
Start with the communications you manage through iPILOT. Identify how your voice services and selected AI tools can work together.
02 / ENABLE
Choose the Right AI.
Align the service to the job, from answering routine questions to analyzing conversations. Evaluate the integration before you commit.
03 / PROTECT
Make Trust Foundational.
Bring security, privacy, and operational oversight into the conversation from the beginning of your AI initiative.
Smarsh recording is available in the iPILOT Marketplace. Other logos illustrate the wider AI landscape, not confirmed integrations. We plan to expand the marketplace with more AI services; availability will be announced as offerings are added.
Practical possibilities
Start with a Use Case. Build Toward an Outcome.
Explore AI services that can extend the value of your communications. We’ll help assess the path to connecting them.
01
AI Voice Agents
Explore conversational services for reception, routine questions, appointment requests, and caller routing, with handoff to your team when needed.
The opportunity
Extend service coverage and give your team more time for complex conversations.
02
Sentiment Analysis
Explore tools that analyze conversation signals to surface possible frustration, service patterns, and opportunities for follow-up.
The opportunity
Give supervisors more context for coaching and prioritizing customer attention.
03
Deepfake Detection
Evaluate specialist services that analyze audio for signs of synthetic speech and support investigation of suspicious interactions.
The opportunity
Add another signal to your voice fraud and identity verification processes.
04
Recording & Conversation Insights
Build on recording services with compatible transcription, summarization, and analysis tools. Explore translated transcripts where supported to make conversations easier to review.
The opportunity
Reduce manual review and make useful information easier to find.
05
Live Agent Assistance
Explore services that surface relevant knowledge, suggest next steps, and draft wrap-up summaries while your team stays in control.
The opportunity
Help people find answers during calls and spend less time on follow-up administration.
06
Quality Assurance & Coaching
Evaluate AI tools that review conversations, highlight interactions for human review, and surface coaching opportunities across your team.
The opportunity
Focus quality reviews and coaching on the conversations that need attention.
These are potential use cases, with capabilities delivered by selected third-party services. Availability, licensing, data handling, and integration requirements are assessed for each deployment.
Available today. More on the horizon. Smarsh recording is available through the iPILOT Marketplace. NUWAVE plans to expand the marketplace with more AI services and integrations, giving customers and partners more choice. Ask us about current options and what’s planned for your environment. Explore the iPILOT Marketplace.
Coming soon
The Next Chapter of AI at NUWAVE
Harness as a Service
Your business knowledge. Your workflows. A managed foundation for putting AI to work.
We’re developing a service that brings selected AI models, connected business knowledge, and governed workflows together. Built to help your teams get useful answers and move recurring work forward, with visibility and control.
In development. Launch timing and the final service offering will be announced as they are confirmed.
Designed to bring together
01
Connected Business Knowledge
Source-linked answers grounded in your organization’s information and the relationships behind it.
02
Governed AI Workflows
Recurring tasks and business assistance, with controls over the sources AI uses and the information it can share.
03
Model Choice That Can Evolve
A model-agnostic foundation designed to adapt as AI capabilities and business requirements change.
04
Visibility into Usage and Spend
Administrative oversight to help teams understand adoption, monitor consumption, and manage costs.
Security at the core
Move AI Forward. Bring Trust with You.
An AI initiative needs more than a connection. It needs a clear approach to security, privacy, and responsible management. NUWAVE’s published certifications provide a foundation for that conversation.
See the certificates for scope and applicability. Third-party AI services require their own security and privacy evaluation.
For enterprises. For partners.
A Foundation for Your Next Move.
Bring AI into Your Business.
Connect your AI ambitions to your communications strategy. Start with a focused workflow, understand the integration requirements, and build a business case around measurable operational value.
Build Your AI Services Opportunity.
Help customers navigate voice AI with a stronger communications foundation. Explore opportunities to combine connectivity, integration, and ongoing services around the AI use cases they need.
A practical path forward
From Possibility to a Plan.
1
Choose the Outcome.
Identify the workflow, the people it serves, and the improvement you want to measure.
2
Map the Connection.
Review your voice environment, the selected AI service, and its integration and security requirements.
3
Define the Next Step.
Agree on scope, responsibilities, and success criteria for a focused evaluation.
A little more clarity
Your AI Questions, Answered.
iPILOT is NUWAVE’s software connection layer for the communications and integration workflows behind these use cases. Selected third-party services provide the voice AI capabilities. NUWAVE is also developing Harness as a Service for business knowledge, AI workflows, and governance. That service is distinct from developing the underlying AI models.
Harness as a Service is coming soon. The capabilities outlined here describe the planned direction. Contact NUWAVE to discuss your interest; launch timing and the final service scope will be confirmed as development progresses.
The right connection depends on the provider’s interfaces, your communications architecture, and your data and security requirements. Talk with us about the service you’re considering so we can assess compatibility and scope.
ElevenLabs and PolyAI document telephony connections for conversational voice agents. NiCE Cognigy focuses on enterprise customer-service AI agents. Bland shares customer examples of AI phone agents for support, routing, and routine service calls. Pindrop focuses on voice security and deepfake detection. These are examples to evaluate, not a list of confirmed iPILOT integrations.
Smarsh recording is already available in the iPILOT Marketplace. NUWAVE plans to add more AI services and integrations. The examples above are not commitments to specific future providers; timing, licensing, and supported configurations will be confirmed as offerings are introduced.
iPILOT is the software; NUWAVE is the company behind it. iPILOT brings together voice enablement, provisioning, number management, and visibility across supported UC environments. It provides the connection and management layer for supported services. Each proposed AI connection is assessed for compatibility and scope. Explore iPILOT.
That depends on your workflow, call volume, service costs, and the work you can automate. Start with a baseline such as manual review time, routine call workload, or follow-up effort, then measure the results of a focused evaluation.
Let’s make the connection
What Could AI Do for Your Business?
Bring us your use case. Let’s explore the connectivity, security, and integration path to make it possible.
