NuWave Communications, Premera & Microsoft Teams
NUWAVE enables a UNIFIED, ALL-IN-ONE PSTN Calling Solution for Microsoft Teams
Premera faced a couple of challenges before making the switch over to Microsoft Teams.Because of the unexpected pandemic, the first challenge was trying to find a partner that could enable an All-in-One Microsoft Teams calling solution quickly and efficiently.The second challenge was that they did not have the time or resources to deploy their own SBC ecosystem that would enable their PSTN calling solution. This challenge was compounded by a lack of familiarity with Microsoft Certified SBCs.
By providing an aggregated PSTN/SIP Trunks/carrier service, E911, SBC as a Service, and iPILOT Provisioning-portal to Premera’s IT team, NUWAVE has facilitated the integration of Microsoft Teams Voice into Premera’s O365 tenant. NUWAVE now provides continued support with provisioning expertise on porting, provisioning, and assigning numbers.
“All through the user migration process (and even to this day), NUWAVE keeps in close communication with us to make sure they understand our challenges and to ensure they are adding value.” – Scott Francis, Manager, Contact Center & UCC Technologies, Premera
“The overall outcome with NUWAVE has been outstanding, but not just in the sense that they satisfied the Microsoft Teams Direct Routing solution. NUWAVE stepped into partner position from day one. They met with our team repeatedly to help us understand the system integration and user provisioning process through iPILOT. As soon as COVID-19 hit we made a phone call to NUWAVE, and that same afternoon – Premera had extra SIP trunks and extra telephone numbers to assign executive staff who needed to abandon their Avaya desk phone and take calls from home through Microsoft Teams.” – Scott Francis