Financial Benefits
- Eliminate unnecessary charges
- Scale savings with volume
- Predictable billing
Technical Benefits
- Patented Lambda function
- Optional disaster recovery
- UC platform compatibility
Operational Benefits
- No change to agent experience
- Zero workflow disruption
- Maintained call quality
Seamless Integration
with your existing Amazon Connect environment
Intelligent Call Handling
via our patented Lambda function
Cost Elimination
by removing Amazon Connect from the call path
Existing Use
Use Amazon Connect as their primary contact center
High Volume
Transfer a high volume of calls to Teams, Zoom, or Webex
Long Calls
Have lengthy agent conversations after transfer
Optimization
Optimize contact center costs without sacrificing performance