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Introducing iPILOT V4

iPILOT V4 represents one of the most significant platform updates to date, introducing a modernized user experience, intelligent search capabilities, embedded knowledge resources, and the first release of Navi, NUWAVE's AI-powered assistant.

Designed to help users work faster and find information more easily, V4 delivers a more intuitive experience across the entire communications lifecycle.

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Meet Navi

Your New iPILOT Navigator

Named after the idea of a navigator, Navi helps guide users through iPILOT by surfacing answers, insights, and information when they need it most.

Navi gives users a new way to interact with iPILOT through natural language questions.

Ask Navi questions such as:

How many numbers are assigned versus unassigned?

How many customers were onboarded this month?

How many numbers exist within a specific area code?

What services are deployed across my environment?

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Navi combines knowledge base content with contextual iPILOT account data to deliver answers faster, helping users spend less time searching and more time acting.
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Search Everything

Find What You Need. Instantly.

As iPILOT continues to evolve, we're focused on making every part of the platform faster and easier to navigate.

V4 introduces a powerful new global search experience that allows users to instantly search across:

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Whether you're looking for a customer record, a phone number, or a specific order, global search helps you get there in seconds from anywhere within iPILOT.

A Better Way to Connect

Redesigned Integrations Experience

The iPILOT Marketplace has been redesigned to make discovering, managing, and deploying integrations easier than ever.

The new experience provides a cleaner, more organized interface while helping users quickly idneitfy the services and integrations that power their communications ecosystem.

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Knowledge Built Into iPILOT

Guidance at Your Fingertips

The iPILOT Guide is now fully embedded within the platform.

No separate logins. No additional credentials. No disconnected documentation portals. Users can now access role-specific guidance, product documentation, training resources, and support content directly from within iPILOT. 

Important Changes to the Knowledge Base

We've made significant improvements to how documentation is organized, accessed, and delivered. Learn more about what has changed and what to expect in our Knowledge Base Update Guide. 

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Modernized Analytics & User Experience

Built for Speed. Designed for Simplicity.

Beyond new features, iPILOT V4 introduces improvements across the entire platform experience.

Users will benefit from:

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Modernized Dashboards & Analytics
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Improved Navigation
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Updated Iconography
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Cleaner Layouts
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Enhanced Performance & Usability

 

The result is a faster, more intuitive experience built for the future of communications management.

Built for What's Next

iPILOT V4 is More Than a Visual Refresh

It's the foundation for a smarter, AI-driven platform designed to simplify operations, surface insights, and helps customers manage communications more efficiently than ever before.

This is Just the Beginning.

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