Analytics 365 is a cloud-based call analytics platform built specifically for Microsoft Teams. It synchronizes with Microsoft 365 to provide a single-pane view of call activity, user availability, call queues, and performance metrics.
With customizable dashboards and wallboards, teams can instantly access and share actionable insight across the organization.
Real-Time Performance Visibility
View live user status, calls in progress, and call queue activity to manage customer interaction in the moment.
Historical Analytics & Trends
Analyze call patterns, peak periods, service dips, and performance trends over time.
Service Level Management
Set response thresholds, answer targets, and callback goals to maintain consistent service.
Dashboard & Wallboard Views
Create and share performance dashboards across teams or display wallboards in offices to keep everyone aligned.
Productivity & Workforce Insight
Monitor performance by individual, team, or organization to balance workloads and identify best practices.
Security, Privacy, and Compliance
Tailored access per persona, caller ID masking, and full audit logs for accountability.
