Deployment was successful; your customers are making and receiving calls with Microsoft Teams every day, but why stop there? Here’s an uncomfortable truth for any partner selling Teams: the deal you just closed probably isn’t finished.
Not because of network complexities, but because there’s a hidden trove of business intelligence found in every call your customers make.
And your customers don’t even realize it.
Through our partnership with Tollring, you can bring a Teams call analytics solution to every conversation.
Most of your customers are unaware of what’s happening inside their calling environment. They can’t see abandonment rates, can’t track missed call recovery, and they can’t measure individual or team performance. They’re running a modern phone system with no instrumentation and no visibility.
By embedding analytics directly into the lifecycle of UC, NUWAVE moves beyond enablement and into optimization, giving end customers the ability to understand, measure, and continuously improve their environments. Creating a new opportunity for you to drive recurring revenue from existing customer challenges while delivering ongoing services and strengthening customer relationships.
After initial deployment, reliability isn’t the only concern that’s top of mind.
Who’s answering?
Who isn’t?
Are customers waiting too long?
Are missed calls being followed up?
When customer call performance takes center stage, partner with NUWAVE to transform unfinished business into an expanded portfolio and a sticky customer relationship.
This is the best thing about delivering call analytics solutions: the conversation starters sell themselves. There’s no need to explain the product when you ask the right questions.
1) "Do you know how long your customers wait on the phone before giving up?"
No one really has a confident answer to this. You might suspect long wait times, but without hard any hard data that's just a guess. Analytics 365 shows the exact moment callers give up. In one example, a customer found that 23% of calls were being dropped between 20 and 30 seconds. That’s actionable insight from Analytics 365. With the right training and a shift in approach, those dropped calls may be no more.
2) "How do you currently measure who's performing well in your team?"
Most of the time, your customers have an answer (we’re all familiar with performance evals), but the data tells a different story. Analytics 365 shows call volumes, handling times, and company wide work distribution with intelligence that delights. Perception and bias get replaced by evidence, and managers can finally coach, rebalance, and improve based on what's actually happening.
3) "After a busy period, how do you know which missed calls still need to be returned?"
This is the question with the most direct impact, and the one most businesses have never properly solved. Analytics 365 gives teams a live, dynamic list of unreturned missed calls that are updated in real time.
Nothing falls through the cracks.
One UK retailer calculated that having this visibility in place protected over $60 million in revenue in a single year. Research puts the rate of customers who never call back after a missed call at around 80%.
That's no small problem, but it's one you can solve simply and affordably.
Supporting a global ecosystem of carrier partners, NUWAVE has provided business communication services and support for over 25 years. As adoption of UC platforms like Microsoft Teams accelerates, often across complex, multiple-platform systems, visibility becomes a major challenge.
With Tollring’s Analytics 365, NUWAVE’s partners have the chance to offer continuous services that build stronger relationships and create new revenue opportunities far past initial deployment. Enable your customers to take control of their Teams call environment. Contact the NUWAVE team to get started.
And if you missed the live Tollring Roundtable Discussion, don’t worry! We saved your seat.
“We selected Tollring because they are a proven leader in turning communications data into actionable business intelligence. Tollring’s approach aligns closely with how we view the future of Unified Communications. It’s not just about enabling voice, it’s about delivering the visibility and insights needed to continuously optimize performance, user experience, and business outcomes."
Mark Bunnell, Chief Operating Officer of NUWAVE Communications Inc.